Customer Engagement & CRM Platforms

The platform will encompass a mobile application for customers and a backend system for restaurant management. Key functionalities include mobile payment processing (NFC, WhatsApp, SMS), table registration, order management, bill splitting, loyalty program integration, reporting and analytics.

The system should provide a unified platform for call center agents and managers, facilitating efficient issue routing, real-time monitoring, and performance analysis. It must handle conference calls and provide real-time status updates.

The platform must allow customers to search for and hire tradespeople based on skill, location, and availability. Tradespeople should be able to create profiles, manage their schedules, accept/reject job offers, and track their earnings.

The Customer Portal should provide users with a comprehensive and personalized view of Rohlig Suus's services, enabling them to manage their shipments, access relevant information, and perform key tasks with minimal assistance.

The system must provide peer-to-peer video, audio, and text chat functionalities with integrated pay-per-minute and pay-per-session billing. It needs to integrate with existing payment gateways and seamlessly integrate with the current platform.

The mobile app must provide users with comprehensive account management features, internet access controls, and seamless integration with Splynx.

The platform should provide comprehensive CRM capabilities, project management tools, collaboration features, and reporting dashboards to support all stages of the client lifecycle.

The system must provide a unified platform for receiving, tracking, managing, and resolving citizen inquiries. It must include features for automated workflows, escalation management, knowledge base integration, customer self-service, and reporting.

The enhanced portal will provide customers with self-service capabilities for ordering and paying for shipping services, requesting courier pickups, managing addresses, and tracking deliveries. It will also integrate customer service features to handle inquiries and resolve issues efficiently.