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Mobile Application Enhancement: Wibernet Account Integration & User Experience Optimization

cubezoo.co.za

Telecommunications

Customer Account Management & Seamless Experience

Wibernet's existing mobile app requires enhanced integration with its Splynx customer management system. Current limitations prevent a fully integrated user experience, forcing customers to navigate between different systems for account management, package upgrades, and technical support. This leads to customer frustration and inefficiencies.

About the Client

Wibernet is a leading wireless and fiber internet service provider in South Africa, focused on delivering innovative connectivity solutions and a superior customer experience.

Project Goals

Integrate the mobile app with the Splynx system for a unified customer experience.
Enable users to manage their accounts, upgrade packages, and access support directly within the mobile app.
Implement features for controlling internet access, including site blocking and screen time limits.
Enhance the app's user interface and user experience based on a cheerful and engaging design ethos.

Functional Requirements

Account overview (billing, usage, services)
Package upgrades and customization
Site blocking and screen time limit settings
Technical support access (FAQ, troubleshooting)
Splynx account authentication and synchronization
Coverage map visualization

Preferred Technologies

Native iOS and Android development

RESTful APIs

Cloud-based backend infrastructure

Integrations Required

Splynx customer management system API

Non-Functional Requirements

Scalability to support a growing user base
High performance and responsiveness
Secure authentication and data encryption
Cross-platform compatibility (iOS and Android)

Expected Business Impact

This project is expected to significantly improve customer satisfaction, reduce customer support costs, increase customer engagement, and drive revenue growth through easier package upgrades and increased user retention. A streamlined, integrated app experience will enhance Wibernet’s brand image as an innovative and customer-centric provider.