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Next-Generation Customer Portal Enhancement for Rohlig Suus

britenet.eu

Logistics

Customer Portal Limitations & Future Scalability

The existing Customer Portal, while functional, requires modernization to enhance user experience, improve self-service capabilities, and accommodate future growth and evolving market demands. Current limitations include a lack of intuitive self-service tools, limited flexibility for service offerings, and a need for enhanced personalization tailored to different user roles. The portal's architecture needs to be future-proof to support dynamic market changes and expand the product range without requiring extensive code modifications.

About the Client

International logistics provider specializing in road, sea, and air transportation, warehousing, customs services, and intelligent logistics solutions. Strong focus on European LTL transport.

Project Goals

Enhance customer self-service capabilities to reduce the burden on customer service.
Improve the user experience of the Customer Portal through a modern and intuitive interface.
Increase portal flexibility to accommodate future product and service expansions.
Provide personalized portal experiences tailored to specific user roles.
Ensure the portal is scalable and adaptable to changing market conditions.

Functional Requirements

Personalized dashboard displaying relevant services and shipment information.
Self-service tools for managing shipments (tracking, rescheduling, etc.).
Role-based access control to limit functionality based on user roles.
Clear communication channels and contact information.
Easy access to forms and documentation.
Comprehensive presentation of the full product range.
Dynamic reconfiguration of product offerings.

Preferred Technologies

Java 11

SpringBoot 2

PostgreSQL

Keycloak

Docker

Tomcat

RabbitMQ

Quartz

Thymeleaf

Soap GUI

ReactJs

VanillaJS

Redux

ReactKeycloak

HTML/SCSS

JWToken

Ngix

Integrations Required

Internal Rohlig Suus systems (e.g., shipment management, CRM, accounting).
Potentially external shipping APIs (for real-time tracking data).

Key Non-Functional Requirements

High Scalability to handle increasing user traffic.
Excellent Performance with fast response times.
Robust Security to protect sensitive customer data.
High Availability to ensure continuous access to the portal.
Modular Architecture for easy maintenance and future enhancements.

Expected Business Impact

The enhanced Customer Portal will improve customer satisfaction, reduce customer service costs, increase operational efficiency, and facilitate faster adoption of new services. Improved self-service capabilities will empower customers, freeing up customer service resources. The flexible architecture will enable Rohlig Suus to quickly adapt to changing market needs and expand its service offerings, leading to increased revenue and market share.