Customer Management Sales And Marketing Solutions

Immersive Virtual Reality Solution for Telecom Service Showcase

Design and develop a native VR application using hybrid technology to provide an immersive and interactive tour of fiber infrastructure, showcasing key features such as streaming, gaming, and smart home controls, with seamless cross-device compatibility.

Unity engine for cross-platform native app development., Hybrid development approach to ensure compatibility on all target devices., Mobile platform optimization for performance and responsiveness.

Development of a Campaign Management and Analytics Platform for Telecommunications Marketing

Telecommunications

Design and develop a web-based application facilitating campaign planning, workflow management, external vendor collaboration, content moderation, approval workflows, and integrated analytics for performance monitoring.

Python/Django for backend development, Angular.js (or equivalent modern framework) for frontend, Responsive web design principles for accessibility...

Development of an AI-Powered Call Recording Redaction Microservice for Customer Outreach Organizations

Telecommunications

A microservice that, upon completion of a call recording, automatically initiates a high-accuracy redaction process, producing a version of the recording with designated sensitive information muted or omitted, accessible via a user-friendly dashboard.

AI and NLP frameworks for speech and text analysis, Microservice architecture deployed on scalable cloud platforms, Secure API endpoints for system integration...

Enterprise Digital Campaign Management and Hardware Integration System

Telecommunications

A robust, flexible platform supporting digital campaign creation, management, and deployment, with integrated hardware security enhancements and scalable embedded device support.

Linux-based embedded system architecture, Python for backend and scripting tasks, PostgreSQL for data management

Development of an AI-Driven Omnichannel Cloud Contact Platform

Telecommunications

A unified platform capable of managing various communication channels with embedded AI functionalities to enhance customer interactions, facilitate real-time analytics, and support operational workflows.

Cloud-native architecture, Java development platform, AI and machine learning integration for speech analytics and predictive dialing...

Development of an Automated Support Chatbot to Enhance Customer Service Efficiency

Telecommunications

Design and implement a chatbot platform capable of interacting with customers via multiple messaging channels, utilizing natural language processing to understand and respond to support questions, and providing answers based on a structured knowledge base.

A chatbot development framework (e.g., Microsoft Bot Framework or equivalent)., Natural Language Processing tools (e.g., a cloud-based NLP service)., A structured QnA knowledge base service (e.g., QnA Maker or similar).

Development of a Unified Digital Experience Platform to Enhance Employee Productivity and Customer Engagement

Telecommunications

Design and build a unified digital platform with portals for customers and internal users, incorporating features for registration, user profile management, incident and order handling, billing, and communication tools, along with extensive third-party integrations.

Microservices architecture for modularity and scalability, API-first development using RESTful or GraphQL APIs, Process automation engine (e.g., BPMN or equivalent) for workflow management...

Custom AI Chatbot Solution for Enterprise Customer Support Optimization

Telecommunications

Develop a customizable, secure, browser-compatible AI chatbot platform capable of integrating with enterprise management tools, supporting complex search functionalities, and managing multiple workflows in a unified web interface.

AWS API Gateway for secure and scalable API management, AWS Lambda for serverless function execution, JavaScript-based frameworks including Node.js and jQuery for frontend and backend development...

AI-Driven Lead Qualification and Sales Optimization System

Telecommunications

Design and implement an AI-driven lead scoring system that analyzes historical call data and other relevant information to predict lead conversion probability, integrate with existing data pipelines, and provide actionable insights for telemarketing teams.

Cloud-based serverless functions (e.g., Google Cloud Functions or equivalent), Python for data analysis and model development, NumPy and Pandas libraries for data processing...

Automated Sales and Customer Registration System for Telecommunications Providers

Telecommunications

A comprehensive system encompassing order creation, customer registration, document verification, QR code generation, and sales tracking, accessible via web and mobile applications, with integrated workflow and employee management modules.

Microservices architecture deployed on Kubernetes., Backend services written in Java, Lua, or similar technologies as per existing framework standards., Databases including PostgreSQL and in-memory solutions like Tarantool....

AI-Powered Voice Assistant for Call Center Automation and Multilingual Customer Routing

Telecommunications

Design and implement an AI-driven voice assistant that can perform caller verification, natural language understanding, dynamic call routing, and multi-language support, using speech recognition and generation technologies.

Large Language Models (LLMs) for natural language understanding and generation, Speech recognition (STT) and voice synthesis (TTS) technologies, AI retrieval and generative models for context-aware responses...