Automated Sales and Customer Registration System for Telecommunications Providers

The client operates multiple sales points with manual, disconnected processes for issuing SIM and bank cards, resulting in inefficient workflows, limited tracking of sales activities, and high potential for errors. The absence of an integrated system hampers the ability to manage customer registration, document verification, and sales tracking across various locations and employee roles, impacting overall sales effectiveness and customer experience.

A mid-sized telecommunications company aiming to streamline point-of-sale operations, automate customer onboarding, and integrate sales workflows across multiple locations and employee roles.

• Implement a unified system to automate creation and management of sales orders for telecom services, including issuing SIM cards and bank cards.
• Enable offline and online registration processes accessible via web and mobile applications, streamlining customer onboarding.
• Develop a workflow management module to track multiple employee interactions, sales stages, and transaction history at each point of sale.
• Integrate document scanning and data verification against external databases to ensure accurate customer identification.
• Provide real-time tracking and role management features through device-specific markers and location detection.
• Ensure system scalability, security, and compliance with data verification standards to support high transaction volumes.

• Order management for telecom service packages, tariffs, and product catalogs.
• Customer registration module with document scanning and integration with external verification services.
• QR code issuance for offline order pickup and tracking.
• Mobile application integration for document reading and automatic data filling during registration.
• Workflow management supporting multiple employee collaboration on a single customer account.
• Employee activity logging with role-based access controls.
• Point-of-sale identification via unique device markers and location-based verification for certain roles.
• Integration with existing system databases for inventory, employee, and sales data.

• Government or national databases for customer verification and document validation.
• Internal inventory, employee, and sales management systems.
• Payment processing gateways for issuing and linking bank cards.
• Device-specific hardware interfaces for document scanning and QR code reading.

• System scalability to handle high volume of transactions at multiple points of sale.
• Data security and compliance with privacy standards during customer registration and verification.
• Real-time performance for registration, verification, and order processing.
• High availability and fault tolerance across distributed deployment.

The implementation of this system is expected to streamline sales operations, reduce manual errors, and improve customer onboarding efficiency. It will enable real-time tracking of sales activities, enhance reporting capabilities, and support rapid deployment of new services. Overall, the project aims to increase sales process efficiency, improve customer satisfaction, and provide robust data for strategic decision-making.