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Personalized Marketing Automation Platform Integration
  1. case
  2. Personalized Marketing Automation Platform Integration

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Personalized Marketing Automation Platform Integration

innowise.com
Information technology

Challenge

Innowise needs a system to efficiently manage customer contact information and deliver personalized marketing materials based on user consent and preferences, ensuring compliance with data privacy regulations.

About the Client

Innowise is an international full-cycle software development company providing IT solutions to businesses worldwide.

Objectives

  • Implement a system for capturing and managing user consent for marketing communications.
  • Automate the delivery of personalized marketing materials via email.
  • Ensure compliance with data privacy regulations (e.g., GDPR, CCPA).
  • Improve marketing campaign effectiveness through targeted messaging.
  • Increase customer engagement and lead generation.

Functional Requirements

  • User consent form integration.
  • Preference management interface.
  • Email marketing automation engine.
  • Segmentation capabilities based on user data and preferences.
  • Personalized email content generation.
  • Campaign performance reporting.
  • Data privacy compliance features (e.g., data deletion, access requests).

Preferred Technologies

Cloud-based platform (e.g., AWS, Azure, GCP)
API integration capabilities
Database for storing user data and preferences

Integrations Required

  • CRM system (e.g., Salesforce, HubSpot)
  • Email service provider (e.g., SendGrid, Mailchimp)
  • Existing Innowise systems

Key Non-Functional Requirements

  • Scalability to handle a large volume of users and emails.
  • High availability and reliability.
  • Security to protect user data.
  • Performance to ensure fast email delivery.
  • Data privacy and compliance.

Expected Business Impact

This project is expected to increase marketing campaign effectiveness, improve customer engagement, and generate more leads. It will also ensure compliance with data privacy regulations, reducing the risk of penalties and reputational damage. Improved personalization will lead to higher conversion rates and a better customer experience.

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