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Enhancement of Full-Cycle Software Development Service Delivery Platform

innowise.com

Information technology

Business services

eCommerce

Current Challenges in Client Engagement and Service Delivery

Inefficient management of client data and marketing materials leads to compliance risks, inconsistent personalization, and missed opportunities for cross-industry service delivery optimization.

About the Client

International full-cycle software development company serving enterprise clients across multiple industries

Strategic Goals for Service Enhancement

Implement automated client data processing with GDPR compliance
Create personalized marketing material delivery system
Establish multi-industry service customization framework
Improve client onboarding and engagement metrics

Core System Capabilities

Multi-channel client data collection forms
Consent management and compliance tracking
AI-driven marketing content personalization engine
Industry-specific service configuration modules
Real-time analytics dashboard

Technology Stack Requirements

React

Node.js

AWS

MongoDB

Python

System Integration Needs

Email marketing platforms (SendGrid)
CRM systems (Salesforce)
Cloud infrastructure (AWS)
Analytics tools (Google Analytics)

Operational Requirements

Horizontal scalability for 2000+ concurrent users
End-to-end data encryption
99.9% system availability SLA
Sub-200ms API response times

Anticipated Business Outcomes

30% reduction in client onboarding time, 40% improvement in marketing conversion rates, and 25% increase in cross-industry service adoption through enhanced personalization and compliance-ready operations.