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Development of Healthcare CRM System for Medical Industry

innowise.com

Medical

Information technology

Challenges in Healthcare Data Management

Healthcare providers face difficulties in managing patient data, communication, and treatment coordination across multiple systems. Existing solutions lack integration capabilities, data security compliance, and user-friendly interfaces for medical professionals.

About the Client

International full-cycle software development company specializing in healthcare solutions

Key Project Goals

Create a unified CRM platform for patient data management
Implement secure communication channels between healthcare providers and patients
Ensure compliance with healthcare data regulations (HIPAA/GDPR)
Improve clinical workflow efficiency by 40%

Core System Requirements

Patient records management with version control
Appointment scheduling with automated reminders
Secure messaging platform for doctor-patient communication
Treatment plan tracking with progress visualization
HIPAA-compliant data encryption and access controls

Technology Stack

Cloud-native architecture (AWS/Azure)

React.js for frontend interface

Node.js with .NET Core for backend

Blockchain for audit trails

AI-powered analytics engine

System Integrations

Electronic Health Record (EHR) systems
Telemedicine platforms
Medical billing systems
Wearable health devices API

Non-Functional Requirements

99.99% system uptime SLA
Real-time data synchronization across devices
Role-based access control (RBAC)
Multi-factor authentication
Automated backup and disaster recovery

Expected Business Impact

Implementation of this healthcare CRM solution is projected to reduce administrative overhead by 35%, increase patient satisfaction scores by 25%, and improve treatment outcome tracking through advanced analytics. The system will enable healthcare providers to manage 50% more patient cases without additional staff.