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Development of Centralized Project Management and Client Collaboration Platform

innowise.com

Information technology

Challenges in Project Management and Client Communication

Innowise faces inefficiencies in managing client projects across distributed teams, leading to delayed delivery timelines, fragmented communication, and difficulty in tracking project progress in real time. The lack of an integrated platform hampers collaboration between developers, clients, and internal stakeholders.

About the Client

An international full-cycle software development company founded in 2007 with a team of 2000+ IT professionals, delivering software solutions globally.

Project Goals for Enhanced Service Delivery

Develop a centralized system for managing client projects from initiation to delivery
Enhance real-time collaboration between internal teams and external clients
Integrate existing tools (CRM, communication platforms) into a unified interface
Ensure scalability to support growing client demands and team expansion

Core System Functionalities and Key Features

Customizable project dashboards with real-time progress tracking
Integrated task and milestone management system
Secure client communication portal with file sharing
Automated reporting and analytics module
Mobile-responsive interface for remote access

Technology Stack Preferences

Umbraco CMS

.NET Framework

Microsoft Azure

React.js

SQL Server

External System Integrations

CRM (e.g., Salesforce, HubSpot)
Email marketing platforms (Mailchimp, SendGrid)
Payment gateways (Stripe, PayPal)
Video conferencing APIs (Zoom, Microsoft Teams)

Non-Functional Requirements

Horizontal scalability for 5000+ concurrent users
99.9% system uptime SLA
Role-based access control (RBAC) with GDPR compliance
Page load time under 2 seconds (95th percentile)
Automated disaster recovery with 1-hour RTO

Expected Business Impact

Implementation of this platform is projected to reduce project delivery timelines by 30%, increase client satisfaction scores by 40%, and enable 25% faster onboarding of new clients. The system will support Innowise's growth strategy by accommodating a 50% increase in client capacity without proportional resource expansion.