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Contact Management and Automated Email Distribution System

innowise.com

Information technology

Current Challenges in Contact Management

Need for automated contact collection and personalized marketing material distribution while ensuring compliance with data privacy regulations (GDPR/CCPA). Existing manual processes create delays in lead nurturing and risk non-compliance with consent management requirements.

About the Client

International full-cycle software development company with 2000+ IT professionals, specializing in creating customized software solutions for businesses globally

Key Project Goals

Implement automated contact information collection system
Ensure compliance with data privacy regulations
Enable personalized marketing material distribution
Improve lead conversion through timely follow-up

Core System Functionalities

Multi-field contact form with validation
Consent management and audit trail
Automated email template engine
Marketing material repository
Submission confirmation system

Technology Stack Requirements

React.js for frontend interface

Node.js with Express for backend

MongoDB for document storage

AWS SES for email delivery

GDPR compliance framework

System Integration Needs

Email marketing platform integration
CRM system API connection
Analytics dashboard integration
Third-party consent management tools

Performance and Security Requirements

High-availability architecture (99.9% uptime)
End-to-end data encryption
Scalable infrastructure for 10k+ daily submissions
Real-time monitoring and alerts
Multi-tenancy support for different business units

Expected Business Impact

200% increase in lead processing efficiency, 95%+ compliance with data privacy regulations, 40% reduction in manual follow-up tasks, and improved client engagement through timely personalized communications. The system will enable handling 10x more leads with the same resource allocation.