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Automated Client Contact Management and Marketing Materials Distribution System

innowise.com

Information technology

Other industries

Client Engagement Process Inefficiencies

Manual handling of contact form submissions leads to delays in sending marketing materials. Lack of automated data processing system for personalized marketing. Compliance risks with personal data handling. Inefficient tracking of client engagement metrics.

About the Client

International full-cycle software development company with 2000+ IT professionals, specializing in creating software solutions for businesses globally

Digital Transformation Goals

Implement automated workflow for contact form submissions
Create secure system for personalized marketing material distribution
Ensure GDPR compliance in data processing
Establish analytics dashboard for engagement tracking

Core System Capabilities

Multi-channel contact form integration
Automated email campaign engine
Data privacy compliance dashboard
Real-time engagement analytics
Client segmentation engine

Technology Stack Requirements

React.js for frontend interface

Node.js with Express backend

MongoDB for document storage

AWS Lambda for serverless processing

SendGrid API for email services

System Integration Needs

CRM system integration (Salesforce/HubSpot)
Marketing analytics tools (Google Analytics 4)
Payment gateway for premium content access
Single Sign-On (SSO) providers

Operational Requirements

99.9% system uptime SLA
HIPAA/GDPR compliance framework
Horizontal scalability for 10x traffic growth
Response time under 200ms for 95% of requests
Role-based access control (RBAC)

Business Value Projections

Expected 70% reduction in manual processing time, 40% increase in marketing campaign conversion rates through personalization, 100% compliance with data regulations, and 50% improvement in client engagement metrics visibility.