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Travel Industry Digital Transformation Platform

elinext.com

Travel

Hospitality & leisure

eCommerce

Current Challenges in Travel Technology

Fragmented booking systems, poor user experience across devices, limited real-time data integration, and outdated customer engagement tools leading to operational inefficiencies and customer dissatisfaction

About the Client

A travel technology company providing innovative digital solutions for travel agencies, airlines, and hospitality providers

Key Project Goals

Create a unified digital platform for seamless travel bookings
Implement real-time inventory and pricing synchronization
Develop personalized customer journey mapping tools
Enhance mobile-first user experience across all touchpoints

Core System Requirements

Multi-provider API integration hub
Real-time availability dashboard
AI-powered recommendation engine
Mobile-responsive booking interface
Automated itinerary management system

Technology Stack Preferences

Cloud-native microservices architecture

React Native for mobile development

Node.js backend with GraphQL

AWS serverless computing

Critical System Integrations

Global Distribution Systems (GDS)
Payment gateways (Stripe/Adyen)
Customer Relationship Management (CRM) tools
Third-party travel APIs (Skyscanner, Amadeus)

Non-Functional Requirements

99.99% system availability SLA
Real-time data processing under 200ms latency
PCI-DSS compliance for payment security
Horizontal scalability for peak travel seasons

Expected Business Impact

Projected 40% reduction in booking processing time, 25% increase in customer retention through personalized experiences, and 35% improvement in operational efficiency through automated workflows