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Development of Integrated Service Management Platform for Multisector Client

elinext.com

Other industries

Information technology

Hospitality & leisure

Current Operational Challenges

Fragmented service delivery across multiple industries leads to operational inefficiencies, inconsistent user experiences, and limited cross-domain integration capabilities. Existing systems lack modern API-first architecture and scalable cloud infrastructure.

About the Client

Multinational technology services provider specializing in digital transformation solutions for travel, hospitality, and related sectors

Strategic Objectives

Create unified platform supporting travel, hospitality, and technology services
Implement seamless cross-domain data integration
Enhance digital customer journey across all touchpoints
Establish scalable cloud-native architecture

Core System Requirements

Multi-tenant service catalog management
Real-time booking and reservation system
Cross-domain analytics dashboard
AI-powered recommendation engine
Omnichannel customer portal

Technology Stack

React.js for frontend

Node.js with NestJS framework

AWS cloud infrastructure

GraphQL API layer

MongoDB Atlas database

System Integrations

Payment gateway APIs
Third-party travel APIs (GDS systems)
CRM integration (Salesforce)
Identity management (Okta)

Non-Functional Requirements

99.99% system availability SLA
Sub-200ms API response times
GDPR-compliant data handling
Auto-scaling architecture for peak loads

Expected Business Impact

Projected 40% reduction in operational costs through process automation, 25% increase in customer retention via enhanced digital experiences, and 300% scalability improvement to support global expansion across multiple industry verticals