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Digital Transformation Platform for Travel Industry
  1. case
  2. Digital Transformation Platform for Travel Industry

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Digital Transformation Platform for Travel Industry

elinext.com
Hospitality & leisure
eCommerce
Information technology

Challenges in Travel Service Management

Fragmented booking systems, inconsistent real-time data synchronization across platforms, limited personalization capabilities, and inefficient integration with third-party travel service providers were causing operational delays and reduced customer satisfaction.

About the Client

Online travel agency providing global booking services with integrated customer experience solutions

Strategic Transformation Goals

  • Implement unified booking management system
  • Enhance real-time inventory synchronization
  • Develop personalized recommendation engine
  • Streamline multi-vendor integration processes

Core System Requirements

  • Multi-source inventory aggregation dashboard
  • AI-powered travel recommendation engine
  • Real-time pricing and availability API
  • Unified customer profile management
  • Automated booking confirmation workflow

Technology Stack Preferences

Node.js
React
AWS Lambda
GraphQL
MongoDB

Critical System Integrations

  • Global Distribution Systems (GDS)
  • Payment gateways (Stripe/Adyen)
  • Hotel property management systems
  • Flight API providers (Amadeus/Sabre)

Operational Requirements

  • 99.99% system availability SLA
  • Sub-200ms API response time
  • PCI-DSS compliance
  • Horizontal scalability for peak loads

Business Value Projections

Anticipated 40% reduction in booking processing time, 25% increase in conversion rates through personalized offerings, and 60% improvement in operational efficiency through automated vendor management workflows.

More from this Company

Development of Integrated Travel Booking Platform
Modernization of Travel Booking Platform with Enhanced User Experience
Development of Integrated Service Management Platform for Multisector Client
Travel Industry Digital Transformation Platform
Development of a Scalable Travel Booking Platform with Enhanced User Experience