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Travel Industry Digital Transformation Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

Current System Limitations

Legacy booking systems with poor user experience, lack of real-time inventory synchronization, and fragmented customer data management leading to operational inefficiencies and declining customer satisfaction metrics

About the Client

Digital-first travel services provider specializing in online booking systems and destination management solutions

Strategic Goals

Implement real-time booking engine with multi-channel inventory integration
Create personalized customer journey mapping system
Establish centralized reservation management dashboard
Improve mobile conversion rates by 40%

Core System Requirements

Dynamic pricing engine with real-time availability
AI-powered recommendation system
Multi-currency/multi-language support
Integrated payment gateway with fraud detection
Mobile-responsive booking interface

Technology Stack

React.js for frontend

Node.js with Express

MongoDB Atlas

AWS Cloud infrastructure

GraphQL API layer

Third-party Integrations

Global Distribution Systems (GDS)
Property Management Systems (PMS)
Customer Relationship Management (CRM)
Payment processors (Stripe/Adyen)
Analytics platforms (Google/Mixpanel)

System Requirements

99.99% uptime SLA
Sub-200ms API response times
PCI-DSS compliance
Horizontal scalability for peak loads
Role-based access control (RBAC)

Business Impact Projections

Anticipated 35% reduction in booking abandonment rates, 25% increase in average order value through personalized recommendations, and 50% faster time-to-market for new destination offerings while reducing operational costs by 20% through automation