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Telehealth Platform Enhancement and Scalability for Multi-Facility Healthcare Provider

yameo.eu

Medical

Challenges with Remote Patient Care and Scalability

NZOZ Bukowa experienced a rapid need to implement a secure and scalable telehealth solution in response to the COVID-19 pandemic. They lacked the internal resources for staff training and desired a user-friendly solution accessible via web browsers, without requiring downloads. Ensuring data security and compliance with relevant regulations (ISO, HIPAA) was also critical.

About the Client

A Polish medical facility providing general healthcare services, including vaccinations, health checks, and consultations, across multiple locations, including pharmacies.

Project Goals

Expand telehealth capabilities to reach a wider patient base.
Increase digital consultation volume to 75% within 12 months.
Enhance patient satisfaction with remote healthcare services (target 95% satisfaction).
Maintain or improve data security and compliance with relevant regulations.
Ensure the telehealth platform is easily scalable to accommodate future growth.

Functional Requirements

Video conferencing with screen sharing and co-browsing.
Appointment scheduling and reminders.
Secure video recording for documentation (with patient consent).
Patient data storage and management.
Geolocalization of session participants (for security/compliance).
Customizable branding to match NZOZ Bukowa's identity.
Role-based access control for doctors and administrative staff.
Reporting and analytics on telehealth usage.

Preferred Technologies

WebRTC

Mobile Web Applications

ISO27001 certified data centers

Integrations Required

Electronic Health Records (EHR) system integration (future phase).
Pharmacy system integration for medication dispensing (future phase).

Non-Functional Requirements

High Scalability: Platform must handle a significant increase in concurrent users.
High Availability: System must be highly available to ensure uninterrupted service.
Data Security: Strong encryption and data protection measures to safeguard patient data.
Performance: Fast and reliable video conferencing with minimal latency.
Accessibility: Platform must be accessible on various devices and browsers.

Expected Business Impact

Successful implementation of this telehealth platform will enable NZOZ Bukowa to expand its reach, improve patient access to care, enhance operational efficiency, and strengthen its reputation as a technologically advanced healthcare provider. Increased digital consultations are expected to reduce operational costs, improve patient satisfaction, and improve overall healthcare delivery.