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Global Remote Inspection Platform for Claims Processing
  1. case
  2. Global Remote Inspection Platform for Claims Processing

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Global Remote Inspection Platform for Claims Processing

yameo.eu
Insurance
Automotive
Business services
Information technology

Challenges in Traditional Claims Processing

Traditional in-person damage inspections were time-consuming, costly, and inefficient. Need for a scalable digital solution to enable remote claims processing while maintaining compliance, security, and usability across diverse global markets without requiring app downloads.

About the Client

Global market leader in knowledge-based services including damage expertise, claims management, testing, inspection, and certification with operations in 50+ countries

Digital Transformation Goals

  • Enable real-time remote damage inspections via web-based platform
  • Reduce claims processing time by 50%+ through digital workflows
  • Support 25+ departments across 20+ countries with localized compliance
  • Provide seamless user experience without mandatory app installations
  • Ensure integration with existing DEKRA systems and workflows

Core Platform Capabilities

  • WebRTC-enabled cross-device compatibility
  • Real-time geolocation tracking
  • High-quality image capture and annotation tools
  • Video recording and secure storage
  • Multi-language support (English, German, French, Dutch)
  • REST API for system integrations
  • Customizable branding and notification system

Technology Stack Requirements

WebRTC
REST API
Cloud-native architecture
Secure storage solutions

System Integration Needs

  • DEKRA internal systems
  • Global compliance frameworks
  • Real-time monitoring dashboard

Operational Requirements

  • Global scalability with low-latency deployment
  • 24/7 support infrastructure
  • Data sovereignty compliance per country regulations
  • Real-time usage monitoring and analytics
  • Future-proof architecture for continuous development

Expected Business Outcomes

Enables faster claims resolution through remote inspections, reduces operational costs by eliminating physical site visits, improves customer satisfaction with streamlined processes, and establishes DEKRA as a digital leader in insurance and certification services while maintaining strict compliance with international regulations.

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