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Video Kiosk Terminal Solution for Enhanced Banking Digitalization

yameo.eu

Financial services

Insurance

Business services

Digital Transformation Challenges in Banking

Financial institutions face branch closures due to declining profitability, requiring innovative solutions to maintain customer service quality while reducing operational costs. Existing solutions must address secure KYC processes, environmental control during transactions, and seamless integration with multiple third-party systems.

About the Client

Innovative telepresence solutions provider helping financial institutions achieve digital transformation and improve customer experience

Digital Banking Transformation Goals

Enable secure video banking transactions across 25,000+ locations
Reduce physical branch operational costs by 40%
Achieve ISO27001 and ISAE3402 compliance
Improve customer satisfaction ratings to 90%+
Support 25,000+ monthly end-users across Germany/Switzerland

Core System Capabilities

Document scanning/printing with NFC card reader integration
Real-time co-browsing for financial product demonstrations
Video identification for KYC compliance
Agent-controlled environmental systems (door, HVAC, lighting)
Digital signage management during idle periods
Secure REST API integrations with banking systems

Technology Stack Requirements

Docker

REST API

WebRTC

ISO27001-compliant infrastructure

Third-Party System Integrations

VideoID solutions for customer verification
Digital signage platforms
Banking core systems (Raiffeisen etc.)
Environmental control hardware APIs

Critical System Requirements

High-availability architecture (99.9% uptime)
End-to-end encryption for all transactions
Scalable deployment across multiple jurisdictions
Low-latency video streaming (<200ms delay)
Multi-tenancy support for financial institutions

Projected Business Outcomes

Expected 60% reduction in branch operational costs through kiosk deployment, with 90%+ customer satisfaction rates maintained. Solution will enable banks to retain 35% of account/card transactions digitally while maintaining strict compliance with financial regulations, supporting expansion to 7+ institutions across DACH region.