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AON faced increasing competition from insurers modernizing their offerings, with 75% of competitors prioritizing innovation. Existing systems struggled to handle 300,000+ annual insurance requests while meeting customer demands for mobile access (58% usage), quick service (66% expectation), and real-time policy customization. Technical challenges included integrating with Oracle backend systems, implementing national ID verification (DigiD), and managing complex business rules for policy pricing.
One of the largest insurance brokers in the Netherlands, providing custom insurance packages for over 300,000 individuals annually across fire, auto, legal, and other insurance categories
Projected 15% increase in insured customers, 25% reduction in maintenance costs, and 380,000 annual claims processing capacity. Platform modernization will enable handling 1.2M invoices/year while maintaining 99.9% system availability through ISO-certified monitoring and backup systems.