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Shopify Plus Migration for Omnichannel Retail Integration

digitalsuits.co

Retail

eCommerce

Challenges in Omnichannel Order Fulfillment

Inability to offer in-store pickup of online orders when spare parts are distributed across multiple warehouses and retail locations due to fragmented inventory management systems and outdated platform limitations

About the Client

US-based cycling retailer with multiple physical stores seeking digital transformation to enhance omnichannel order fulfillment capabilities

Project Goals for Shopify Plus Migration

Migrate from legacy omnichannel platform to Shopify Plus
Implement cross-location order fulfillment capabilities
Integrate real-time inventory management across all warehouses and stores
Enhance customer experience through flexible pickup options
Ensure scalable infrastructure for future growth

Core System Functionalities for Omnichannel Retail

In-store pickup functionality for multi-warehouse orders
Real-time inventory synchronization across all locations
Unified order management system
Customer-facing order tracking with location selection
POS integration for seamless in-store transactions

Technology Stack Requirements

Shopify Plus

React.js

Node.js

GraphQL

AWS

Critical System Integrations

Warehouse management systems
Point-of-sale (POS) systems
Payment gateways
Customer relationship management (CRM)
Third-party logistics (3PL) providers

Non-Functional Requirements

High availability (99.9% uptime)
Scalable architecture for peak demand
GDPR-compliant data security
Multi-currency and multi-language support
Mobile-responsive user interface

Expected Business Impact of Shopify Plus Migration

Projected 30% increase in online sales through improved fulfillment options, 25% reduction in order processing time, enhanced customer retention through seamless omnichannel experience, and 40% improvement in inventory management efficiency