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Development of Preorder and Subscription Management System for Retail E-commerce

digitalsuits.co

Retail

eCommerce

Business Challenges in E-commerce Customer Retention and Order Automation

The client loses potential customers due to unavailable product stock and faces operational inefficiencies from manual repeat orders. Customers must re-purchase items regularly instead of having automated recurring deliveries.

About the Client

Retail company seeking to enhance e-commerce capabilities through product preorders and subscription services

Project Goals for Enhanced Customer Retention and Automated Ordering

Implement preorder functionality for out-of-stock items
Create subscription-based ordering system
Reduce cart abandonment through reservation capabilities
Enable secure payment processing for future deliveries

Core System Capabilities and Feature Set

Product booking system with availability tracking
Subscription management dashboard
Secure card details storage and processing
Automated order fulfillment triggers
Customer notification system for shipment status

Technology Stack Preferences

Cloud-based SaaS platform

Payment gateway APIs

Modern frontend framework (React/Vue)

RESTful API architecture

Critical System Integrations

Payment processors (Stripe/PayPal)
Inventory management system
Customer notification services (SMS/email)

Operational and Security Requirements

PCI-DSS compliance
High-availability infrastructure
Scalable subscription processing
Real-time inventory synchronization

Expected Business Impact of Preorder and Subscription Implementation

Projected 30% reduction in lost sales from unavailable items, 40% increase in customer retention through subscription adoption, and 50% operational efficiency gains in order processing. Expected to drive recurring revenue streams and improve customer satisfaction scores by 25%.