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Shopify Migration with User Account and Purchase History Synchronization

digitalsuits.co

Consumer products & services

Retail

Challenges

Deck of Scarlet is migrating its customer data to Shopify from a previous platform. The primary challenges are ensuring a secure and seamless transfer of all customer information, including user accounts, purchase history, and account details, without disrupting the customer experience or requiring customers to re-register. Data loss or account disruption would negatively impact sales and customer loyalty.

About the Client

A US-based beauty startup founded in 2017, specializing in vegan and cruelty-free cosmetics with a focus on subscription services and influencer-inspired makeup.

Objectives

Migrate all existing customer accounts to Shopify with 100% data integrity.
Transfer complete purchase history and account details to the new Shopify platform.
Maintain existing user login URLs to avoid customer confusion.
Ensure a secure data migration process to protect sensitive customer information.
Achieve a high success rate (95%+) for first-time logins after migration.

Functional Requirements

Custom database migration to Shopify.
User account verification and linking of purchase history.
Seamless login functionality using existing URLs.
Preservation of all order history and account details.
Support for user account creation if not found in the old database.

Preferred Technologies

Shopify Admin API

GraphQL

Git

HTML

CSS

Webpack

Slate

Key Non-Functional Requirements

High Security
Scalability to handle a growing customer base.
Performance Optimization (site speed improvement).
Data Integrity and Accuracy
Reliability and Availability

Estimated Business Impact

Successful migration will improve customer satisfaction by maintaining account continuity and preserving valuable purchase history. The improved site performance and streamlined user experience are expected to lead to increased sales and customer retention. The project also minimizes disruption and potential loss of revenue associated with account migration issues.