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Ramsey County's existing online presence was outdated, difficult to navigate, and lacked a consistent brand experience. Residents struggled to find the information they needed, and internal employees faced challenges accessing resources. The technology was also hindering efficiency and scalability.
Ramsey County, the most diverse county in Minnesota, serves a large and varied population with a comprehensive range of public services. The county is committed to improving citizen engagement and providing accessible information.
This project is expected to significantly improve citizen satisfaction, increase efficiency for county employees, reduce content management overhead, and enhance the overall public image of Ramsey County. The anticipated reduction in content volume and improved search functionality will save time and resources. The award-winning solution demonstrates the potential for positive recognition and enhanced stakeholder trust.