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Stoen Operator's existing invoice and payment collection methods (email, postal mail, bank transfers, paper forms) are time-consuming, prone to errors, and lack real-time visibility. This creates friction for customers and operational inefficiencies for the company.
Stoen Operator is a telecommunications company offering a range of services to its clients. They are expanding their digital capabilities to streamline payment processes and enhance customer experience.
This project is expected to significantly improve customer satisfaction by offering a more convenient and efficient payment experience. Operationally, it will reduce manual processing, minimize errors, and improve cash flow by accelerating payment cycles. The shift to digital payments will also contribute to a more sustainable business model by reducing paper consumption.