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Modernization of Travel Service Management Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

Current System Limitations Hindering Travel Service Efficiency

Legacy systems causing slow booking processing, poor user experience across devices, lack of real-time inventory updates, and difficulty integrating with third-party travel APIs and payment gateways.

About the Client

A travel services provider seeking to digitize and optimize booking operations and customer experience

Digital Transformation Goals for Travel Operations

Implement a responsive web platform for seamless cross-device access
Integrate real-time booking and inventory management
Enhance security for financial transactions
Enable scalable architecture for future growth

Core Platform Functionality Requirements

User authentication with role-based access
Real-time flight/hotel booking engine
Multi-currency payment gateway integration
Dynamic pricing API integration
Customer review and rating system

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Cloud Services

Critical System Integrations

Amadeus Travel API
Stripe Payment Gateway
Google Maps API
Twilio SMS Notifications

Operational Performance Standards

99.9% system uptime SLA
Sub-2-second page load times
PCI-DSS compliance
Horizontal scalability for peak travel seasons

Expected Business Outcomes

Projected 40% reduction in booking processing time, 25% increase in conversion rates through improved UX, and 50% faster onboarding of new travel partners through automated integration capabilities.