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Modernization of Travel Booking Platform with Enhanced User Experience

elinext.com

Hospitality & leisure

eCommerce

Information technology

Current System Limitations

Legacy booking system suffers from slow transaction processing, fragmented user interface across devices, and limited integration with third-party travel APIs, resulting in declining conversion rates and customer dissatisfaction.

About the Client

Digital travel agency specializing in curated vacation packages and real-time booking solutions

Strategic Goals

Implement responsive design for seamless cross-device user experience
Reduce booking transaction time by 60%
Integrate with 10+ global travel APIs for real-time pricing
Increase mobile conversion rate by 40%

Core System Requirements

Real-time multi-currency pricing engine
AI-powered travel recommendation system
Multi-step booking wizard with progress persistence
Integrated payment gateway with fraud detection
Dynamic itinerary builder with drag-and-drop functionality

Technology Stack

React.js

Node.js

GraphQL

AWS Lambda

MongoDB

Third-Party Integrations

Amadeus Travel API
Stripe Payment Gateway
Google Maps API
Twilio SMS Service
Auth0 Authentication

System Quality Attributes

99.99% uptime SLA
Sub-200ms API response time
PCI-DSS compliance
Horizontal scalability to handle 10x traffic spikes
Multi-tenancy architecture for regional deployments

Business Value Projections

Anticipated 25% increase in annual booking volume, 35% reduction in customer support inquiries related to bookings, and $2M+ annual cost savings through automated reconciliation processes.