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Modernization of Travel Booking Platform with Enhanced User Experience

elinext.com

Hospitality & leisure

Travel

Challenges in Travel Service Delivery

The existing platform suffers from outdated UI/UX, limited integration with real-time travel APIs, and inefficient booking workflows leading to customer drop-offs and operational bottlenecks.

About the Client

Digital travel agency specializing in curated vacation packages and real-time booking solutions

Platform Modernization Goals

Develop a scalable, mobile-first travel booking platform
Implement real-time inventory synchronization with travel partners
Reduce booking abandonment rates by 40%
Enhance personalization capabilities for tailored travel recommendations

Core System Capabilities

Dynamic flight/hotel/package search with AI-driven filters
Multi-step booking wizard with progress persistence
Integrated payment gateway with currency conversion
User account management with booking history tracking
Real-time availability calendar synchronization

Technology Stack Requirements

React.js for front-end development

Node.js with Express framework

MongoDB for NoSQL database

GraphQL API layer

AWS cloud infrastructure

Third-Party System Connections

Amadeus Travel API
Stripe Payment Gateway
Google Maps API
Twilio SMS notifications
OAuth 2.0 authentication providers

System Performance Criteria

99.95% uptime SLA
Sub-200ms API response times
PCI-DSS compliance
Horizontal scalability for seasonal traffic
WCAG 2.1 accessibility standards

Business Value Projections

Anticipated 25% increase in conversion rates through improved UX, 50% reduction in manual reconciliation tasks via automated API integrations, and 300% ROI within 18 months post-implementation through operational efficiencies and market expansion capabilities.