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Modernization of Travel Booking Platform for Enhanced User Experience

elinext.com

Hospitality & leisure

eCommerce

Information technology

Challenges in Modernizing Travel Services

The client's legacy booking system lacked mobile responsiveness, real-time availability updates, and seamless payment integration, resulting in declining user engagement and operational inefficiencies.

About the Client

A travel services provider specializing in online booking solutions and customized tour packages

Platform Modernization Goals

Develop a scalable digital platform with real-time booking capabilities
Improve cross-device user experience through responsive design
Integrate secure payment gateways and third-party travel APIs

Core System Requirements

Real-time inventory management dashboard
Multi-currency payment processing
Interactive itinerary builder
Mobile application with offline functionality

Technology Stack Preferences

React.js

Node.js

AWS Cloud Services

System Integration Needs

Global Distribution Systems (GDS)
Payment Card Industry (PCI) compliant gateways
Third-party travel insurance APIs

Performance Expectations

99.9% system uptime SLA
Sub-200ms response time for booking transactions
GDPR-compliant data encryption

Business Value Projections

Anticipated 40% increase in online bookings within 6 months post-launch, with 60% reduction in manual booking operations and enhanced customer retention through personalized travel recommendations.