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Modernization of Travel Booking Platform for Enhanced Customer Experience

elinext.com

Hospitality & leisure

eCommerce

Information technology

Challenges in Digital Transformation

Outdated web platform with poor user experience, fragmented booking systems, and limited mobile responsiveness leading to declining online conversions and customer satisfaction

About the Client

A mid-sized travel services provider specializing in online booking solutions and customer-centric travel experiences

Strategic Modernization Goals

Develop a responsive, user-friendly booking platform
Integrate real-time inventory management
Implement personalized recommendation engine
Enhance mobile user experience

Core System Requirements

Dynamic flight/hotel/package search with filters
Real-time availability and pricing engine
Multi-device responsive design
User account management with booking history
Secure payment gateway integration

Technology Stack Preferences

React.js for frontend

Node.js with Express backend

MongoDB database

AWS cloud hosting

Critical System Integrations

Payment gateways (Stripe/PayPal)
Third-party travel APIs (Amadeus)
Customer relationship management (CRM) system

Performance and Security Requirements

99.9% system availability
Sub-2-second page load times
PCI-DSS compliance
Horizontal scalability for peak traffic

Expected Business Outcomes

Projected 40% increase in online bookings, 30% reduction in customer service inquiries through self-service features, and improved customer retention through personalized experiences