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Modernization of Travel Booking Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

Challenges in Current Travel Booking System

The existing platform suffers from outdated user interface, lack of integration with modern payment gateways, and poor scalability to handle peak travel seasons, leading to customer dissatisfaction and lost revenue.

About the Client

A travel technology company providing online booking solutions for hotels, flights, and travel packages.

Project Goals

Enhance user experience with a modern, responsive interface
Integrate multiple payment gateways for global transactions
Improve system scalability to handle high traffic volumes
Increase booking conversion rates by 30%

Core Functional Requirements

Real-time availability and pricing for travel services
Multi-currency and multi-language support
User account management with booking history
Integrated payment processing with fraud detection

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Cloud Services

Third-Party Integrations

Amadeus Travel API
Stripe Payment Gateway
Google Analytics
Salesforce CRM

Non-Functional Requirements

High availability (99.9% uptime)
Data encryption and GDPR compliance
Load balancing for traffic spikes
Cross-browser compatibility

Expected Business Impact

The upgraded platform is projected to reduce booking abandonment rates by 40%, increase annual revenue by $2M through improved conversion, and enhance operational efficiency by automating 70% of customer service inquiries via integrated AI chatbots.