The client operates multiple overlapping legacy systems for sample processing, account management, billing, and reporting, which restrict scalability and integration. These outdated systems hinder their ability to expand testing offerings and improve operational efficiency, leading to inefficiencies and limited reporting capabilities, particularly in advanced testing methods such as near-infrared (NIR) analysis and coproduct characterization.
A mid-sized agricultural service laboratory specializing in analyzing forages and feeds to support large commercial feed manufacturers and nutritional consultants. They prioritize resource efficiency, sustainability, and advanced testing capabilities.
The upgraded system is expected to significantly improve operational efficiency by eliminating redundant legacy systems, increasing testing capacity, and enabling the introduction of new analytical testing and reporting services. This will result in faster turnaround times, enhanced client and partner reporting capabilities, and expanded service offerings, ultimately contributing to increased client satisfaction and business growth.