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International E-commerce Platform Redesign & Optimization
  1. case
  2. International E-commerce Platform Redesign & Optimization

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International E-commerce Platform Redesign & Optimization

e-point.com
Consumer products & services
Retail

Challenges with International E-commerce Platform

Leifheit's international e-commerce platform faced challenges including adapting the website's graphic design for improved customer experience and Core Web Vitals, optimizing search functionality, effectively promoting key products and highlighting added benefits. These issues led to inadequate product presentation, long search times, a complex purchase process, and a lack of shopping triggers, ultimately impacting conversion rates and customer loyalty.

About the Client

Leifheit is a leading international provider of household supplies with a 60-year history, operating in over 80 countries.

Project Goals

  • Increase overall conversion rate.
  • Increase average cart value.
  • Reduce website search time.
  • Improve user experience and website navigation.
  • Enhance product discoverability and understanding.
  • Increase customer engagement with product benefits.

Functional Requirements

  • Enhanced product presentation with zoom functionality, lifestyle photos, and detailed descriptions.
  • Contextual filtering options for improved search results.
  • Simplified and faster checkout process, including guest checkout options.
  • Prominent display of product benefits (e.g., free shipping, warranties).
  • Improved category and subcategory pages with inspiring content.
  • Integration of product recommendations and 'buy as a set' options.
  • Enhanced product information display and review/Q&A sections.

Preferred Technologies

e-commerce platform (specific platform not mentioned in case study, but implies a modern, scalable solution)
UX/UI design tools
Google Analytics
Potential use of Javascript frameworks for interactive features

Integrations Required

  • Payment gateway integration
  • Shipping provider integration
  • Customer service platform integration
  • Potential integration with marketing automation tools

Key Non-Functional Requirements

  • High website performance and fast loading times.
  • Scalability to handle international traffic and sales volume.
  • Mobile responsiveness.
  • Security and data protection.
  • Accessibility compliance.

Expected Business Impact

This project is expected to significantly improve Leifheit's online sales performance, leading to a higher conversion rate, increased average order value, reduced cart abandonment, and enhanced customer satisfaction. The improvements will also contribute to a stronger brand image and increased customer loyalty across all international markets.

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