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Manual document registration led to human errors, inefficient case handling, and limited customer accessibility outside business hours. Paper-based processes required physical visits and lacked real-time tracking capabilities for both customers and employees.
Electricity distribution company responsible for power grid management in a capital city
90% reduction in paper-based applications, 50% faster case processing times, and 24/7 customer accessibility. Employees benefit from automated monitoring tools reducing manual workloads, while interactive features improve customer satisfaction scores through streamlined digital interactions.