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End-to-End Digital Transformation for Resident-Centric City Website

clockwork.com

Government

Public Sector

Municipal Services

Current Website Limitations Hindering Resident Engagement

The existing website lacks accessibility compliance, suffers from disorganized content, and fails to meet modern user expectations. The platform requires overhaul to support seamless navigation, inclusive design, and efficient content governance across multiple departments.

About the Client

Municipal government entity responsible for urban management and public services

Key Goals for Digital Transformation

Implement a modern content management system (CMS) with integrated hosting
Achieve WCAG 2.1 AA accessibility compliance
Establish unified content strategy and governance framework
Improve search functionality and topic-based content organization
Train 100+ internal staff for sustainable content management

Core System Functionalities

WCAG 2.1 AA compliant interface with screen reader support
Topic-based content taxonomy with intuitive navigation
Integrated CMS with role-based content authoring workflows
Advanced search with natural language processing
Cross-departmental content governance tools

Technology Stack Requirements

Modern WCAG-compliant CMS

Cloud hosting platform

Responsive front-end framework

System Integration Needs

Existing city databases
Third-party accessibility testing tools
Analytics platforms (Google Analytics)

Performance & Compliance Standards

24/7 uptime SLA
Role-based access control
Cross-browser compatibility
Mobile-first responsiveness

Expected Outcomes of Transformation

Deliver a resident-first digital experience with 100% accessibility compliance, 30% faster content updates through centralized governance, and measurable improvements in resident satisfaction scores. Enable seamless cross-department collaboration while maintaining strict security and scalability standards.