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Drupal 10 Replatforming for Enhanced User Engagement and Operational Efficiency at George Washington's Mount Vernon

fivejars.com

Non-profit

Tourism

Education

Challenges with Outdated Technology and Fragmented Systems

Legacy tech stack (BigTree CMS, Silex, outdated PHP/Symfony) caused high maintenance costs, security vulnerabilities, and scalability issues. Disjointed ticketing system with poor UX, manual video content workflows, CRM integration limitations, and lack of unified platform for content management.

About the Client

Historic estate and museum preserving George Washington's legacy, offering educational resources, tours, and cultural programming

Objectives for Digital Transformation

Migrate to modern Drupal 10 platform for unified content management
Enhance ticketing system UX with intuitive 7-step booking process
Automate video content synchronization from YouTube to CMS
Integrate Tessitura CRM for seamless transaction management
Reduce maintenance costs by 50% through tech stack consolidation
Implement role-based access control for multi-editor workflows

Core System Functionalities

Drupal 10-based content management system with reusable components
Multi-step ticket booking interface with visit timeline visualization
Automated YouTube-to-Drupal video synchronization via API
Tessitura CRM integration for ticket sales and membership management
Custom partnership program module with group booking capabilities
Internal video search functionality using Apache Solr
Role-based admin portal with SSO authentication

Modern Technology Stack

Drupal 10

PHP 8

YouTube Data API

Apache Solr

Symfony components

Critical System Integrations

Tessitura CRM
YouTube API
Single Sign-On (SSO)
Vimeo (legacy content migration)

Operational Requirements

99.9% uptime SLA with zero-downtime deployments
Support for 10M+ annual page views
Role-based access control with RBAC framework
Cross-browser compatibility (Chrome 90+, Safari 14+, Firefox 88+)
Automated content migration validation tools

Expected Business Outcomes

Projected 3x increase in online ticket sales, 50% reduction in maintenance costs, 200+ annual hours saved through automated video workflows, 100% uptime during migration period, and enhanced content editor productivity through reusable components. The unified Drupal platform will future-proof digital operations for 5+ years of scalable growth.