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Digital Transformation Platform for Travel Services
  1. case
  2. Digital Transformation Platform for Travel Services

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Digital Transformation Platform for Travel Services

elinext.com
Hospitality & leisure
eCommerce
Information technology

Challenges in Digital Infrastructure Modernization

Outdated digital systems causing poor user experience, inefficient booking processes, and inability to scale with growing customer demand for real-time travel services

About the Client

A travel services company specializing in online booking solutions and itinerary management for global customers

Key Goals for Digital Platform Development

  • Develop a modern, scalable travel booking platform
  • Implement real-time inventory and pricing updates
  • Enhance mobile-first user experience
  • Integrate secure payment processing

Core Functional Requirements and Key Features

  • Real-time flight/hotel availability checks
  • Multi-currency payment gateway integration
  • User account with itinerary management
  • Mobile-responsive booking interface
  • Automated confirmation system

Technology Stack Preferences

React.js
Node.js
MongoDB
AWS Cloud Services

Critical System Integrations

  • Amadeus API for travel data
  • Stripe/PayPal payment gateways
  • Google Maps API
  • Salesforce CRM integration

Non-Functional Requirements

  • 99.9% system availability
  • PCI-DSS compliance
  • Support for 10,000 concurrent users
  • Response time under 2 seconds

Expected Business Impact

Projected 40% increase in online bookings, 60% reduction in manual booking processing time, and 30% improvement in customer satisfaction scores through enhanced digital experience

More from this Company

Development of Integrated Travel Booking Platform
Digital Transformation Platform for Travel Industry
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Development of Integrated Service Management Platform for Multisector Client
Travel Industry Digital Transformation Platform