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Digital Transformation Platform for Travel Industry

elinext.com

Hospitality & leisure

Information technology

eCommerce

Challenges in Travel Service Delivery

Fragmented booking systems, inconsistent user experiences across digital channels, and operational inefficiencies in managing travel inventory and customer data

About the Client

Travel technology company specializing in digital solutions for global travel services

Strategic Transformation Goals

Create unified booking platform with real-time inventory management
Implement personalized customer journey mapping
Integrate multi-channel distribution systems
Enhance operational efficiency through automation

Core System Requirements

Real-time booking engine with multi-provider API integration
AI-powered recommendation system
Cross-platform user account management
Dynamic pricing and availability dashboard
Automated customer support chatbot

Technology Stack Preferences

Node.js

React

AWS Cloud

MongoDB

GraphQL

Critical System Integrations

Payment gateway APIs
Third-party travel supplier APIs
CRM system integration
Analytics platform integration

Performance Requirements

99.99% system availability
Sub-200ms response time for booking transactions
PCI-DSS compliance
Horizontal scalability for peak travel seasons

Expected Business Outcomes

Projected 40% reduction in booking processing time, 25% increase in customer retention through personalized experiences, and 35% operational cost savings through automated inventory management