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Digital Transformation of Travel Booking Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

Challenges in Travel Service Delivery

Legacy booking systems causing high cart abandonment, fragmented user experience across devices, and limited real-time inventory synchronization leading to customer dissatisfaction and lost revenue opportunities.

About the Client

Online travel agency specializing in curated destination experiences and booking solutions

Project Goals for Enhanced Travel Experience

Implement seamless cross-platform booking experience
Reduce cart abandonment rate by 40%
Enable real-time inventory and pricing synchronization
Increase mobile conversion rates by 35%

Core Platform Requirements

Multi-criteria dynamic search engine
Real-time availability calendar
Secure payment gateway integration
User account with booking history and wishlists
Mobile-responsive interface with offline capabilities

Technology Stack Preferences

React.js for frontend

Node.js with Express backend

MongoDB Atlas for database

AWS cloud infrastructure

GraphQL API layer

Third-Party System Integrations

Payment processors (Stripe/PayPal)
Global distribution systems (GDS)
Customer relationship management (CRM)
Marketing automation platforms

System Performance Criteria

99.95% uptime SLA
Sub-200ms API response times
PCI-DSS compliance
Horizontal scalability for peak loads
Multi-language support

Business Value Projections

Anticipated 25% increase in annual bookings, 50% reduction in customer service inquiries through self-service portal, and 20% operational cost savings from automated inventory management processes.