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Digital Transformation of Travel Booking Platform
  1. case
  2. Digital Transformation of Travel Booking Platform

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Digital Transformation of Travel Booking Platform

elinext.com
Hospitality & leisure
Information technology
eCommerce

Challenges in Legacy Travel Booking Systems

The client's existing travel booking platform suffers from poor user experience, fragmented payment integrations, and lack of real-time inventory synchronization, leading to customer dissatisfaction and operational inefficiencies.

About the Client

A travel technology company specializing in digital booking platforms and travel management solutions for global customers.

Key Goals for Platform Modernization

  • Implement a seamless, user-friendly booking interface
  • Integrate real-time inventory and pricing data
  • Enhance payment gateway reliability and security
  • Improve scalability to handle peak travel seasons

Core System Requirements

  • Real-time flight/hotel availability tracking
  • Multi-currency payment processing
  • User account management with booking history
  • Dynamic pricing engine
  • Mobile-responsive design

Technology Stack Preferences

React.js
Node.js
AWS Cloud Services
GraphQL

Critical System Integrations

  • Third-party travel APIs (Amadeus/Sabre)
  • Stripe/PayPal payment gateways
  • Google Analytics 4
  • CRM system (Salesforce)

Performance and Security Requirements

  • 99.9% system uptime SLA
  • PCI-DSS compliance
  • Load handling for 10,000 concurrent users
  • Response time under 2 seconds for 95% of requests

Expected Business Outcomes

Projected 40% reduction in booking abandonment rates, 25% increase in customer retention, and 35% decrease in operational support costs through automated inventory management and enhanced user experience.

More from this Company

Development of Integrated Travel Booking Platform
Digital Transformation Platform for Travel Industry
Modernization of Travel Booking Platform with Enhanced User Experience
Development of Integrated Service Management Platform for Multisector Client
Travel Industry Digital Transformation Platform