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Digital Transformation for Travel Industry Platform

elinext.com

Travel

Hospitality & leisure

eCommerce

Current Digital Limitations

Inefficient online booking system with poor user experience, lack of mobile optimization, and limited integration with third-party travel services leading to customer drop-offs and operational inefficiencies.

About the Client

Online travel booking platform specializing in personalized itinerary planning and destination discovery

Key Project Goals

Implement a seamless omnichannel booking experience
Enhance mobile responsiveness for 80%+ traffic from mobile users
Integrate with 10+ third-party travel APIs for real-time pricing
Reduce cart abandonment rate by 40%

Core System Requirements

Dynamic itinerary builder with drag-and-drop functionality
Real-time inventory synchronization across providers
Personalized recommendation engine using ML algorithms
Multi-currency/multi-language support
Mobile-first progressive web application (PWA)

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Lambda

GraphQL

Critical System Integrations

Amadeus API suite
Stripe payment gateway
Google Maps Platform
Twilio SMS notifications
Okta authentication

Performance & Security Requirements

99.95% uptime SLA
Sub-200ms API response times
PCI-DSS compliance
Auto-scaling architecture for seasonal traffic
End-to-end encryption for PII

Expected Business Outcomes

Projected 25% increase in conversion rates through improved UX, 30% reduction in operational costs via automated inventory management, and 50% faster time-to-market for new destination offerings through modular API architecture.