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Development of Unified Travel Booking and Itinerary Management Platform

elinext.com

Hospitality & leisure

eCommerce

Challenges in Travel Industry Service Delivery

Fragmented booking systems, inconsistent user experiences across platforms, and lack of personalized travel recommendation capabilities are leading to customer dissatisfaction and operational inefficiencies.

About the Client

Digital travel services provider specializing in online booking systems and personalized itinerary planning

Platform Modernization Goals

Create a unified booking ecosystem across multiple travel service providers
Implement AI-driven personalized travel recommendations
Enhance mobile-first user experience with real-time itinerary adjustments
Improve operational efficiency through automated service coordination

Core System Capabilities

Multi-provider booking engine with real-time availability
AI-powered personalized travel suggestion system
Dynamic itinerary builder with drag-and-drop functionality
Integrated payment gateway with multi-currency support
Real-time service coordination dashboard

Technology Stack Requirements

React Native for cross-platform mobile development

Node.js with Express for backend services

MongoDB for flexible data storage

AWS for cloud infrastructure

GraphQL for API management

System Integration Needs

Third-party payment processors (Stripe, PayPal)
Global distribution systems (GDS)
Hotel property management systems (PMS)
Real-time transportation APIs (flight, rail)
Customer relationship management (CRM) tools

Operational Requirements

99.9% system availability SLA
Support for 10,000+ concurrent users
PCI-DSS compliance for payment security
Response time under 2 seconds for 95% of requests
Automated scaling during peak travel seasons

Business Impact Projections

Expected 40% reduction in booking processing time, 25% increase in customer retention through personalized recommendations, and 35% improvement in operational efficiency through automated service coordination, positioning the platform for 500,000+ monthly active users within 18 months.