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Development of Integrated Travel Management Platform

elinext.com

Travel

eCommerce

Information technology

Current Operational Challenges in Travel Service Delivery

Fragmented customer journey across multiple platforms, inconsistent user experience across devices, limited real-time inventory synchronization, and insufficient integration with third-party travel APIs leading to operational inefficiencies and customer dissatisfaction.

About the Client

Digital transformation-focused travel services provider offering online booking solutions and destination management systems

Strategic Objectives for Platform Modernization

Create unified digital ecosystem for end-to-end travel management
Implement real-time inventory and pricing synchronization
Enhance cross-platform user experience with responsive design
Establish seamless API integrations with global distribution systems

Core System Functionality Requirements

Multi-provider booking engine with real-time availability
Dynamic pricing engine with rule-based adjustments
Personalized itinerary builder with drag-and-drop interface
Integrated customer communication hub with automated notifications
Mobile-responsive design with offline functionality

Technology Stack Requirements

React.js for front-end development

Node.js with Express framework

MongoDB for NoSQL database

AWS cloud infrastructure

GraphQL API layer

Critical System Integrations

Amadeus API suite
Sabre Global Distribution System
Stripe payment gateway
Google Maps Platform
Twilio SMS notifications

Non-Functional System Requirements

99.99% system availability SLA
Sub-200ms API response times for 95% of requests
PCI-DSS compliance for payment processing
Horizontal scalability for seasonal traffic spikes
Multi-language and multi-currency support

Anticipated Business Outcomes

Projected 40% reduction in booking processing time, 25% increase in customer retention through improved UX, 35% operational cost savings from automated inventory management, and 50% faster time-to-market for new travel product integrations.