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Development of Integrated Travel Management Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

The Challenge

Fragmented travel booking systems, lack of personalized customer experiences, and inefficient inventory management across multiple distribution channels

About the Client

Digital transformation-focused travel services provider offering online booking solutions and destination management tools

Project Objectives

Create unified booking platform across web and mobile channels
Implement AI-driven personalization for travel recommendations
Centralize inventory management for real-time availability updates
Enhance customer retention through loyalty program integration

Key Features Delivered

Cross-platform booking engine with payment gateway integration
Machine learning-based recommendation engine
Real-time inventory management dashboard
Customer loyalty program tracking module
Third-party API marketplace for travel partners

Technology Stack Requirements

React.js

Node.js

MongoDB

AWS Lambda

GraphQL

System Integration Needs

Payment gateways (Stripe/PayPal)
Global Distribution Systems (GDS)
Customer Relationship Management (CRM) system
Third-party travel APIs (weather, transportation)

Operational Requirements

99.9% system availability SLA
PCI-DSS compliance for payment processing
Horizontal scalability for peak travel seasons
Response time under 200ms for 95% of API calls

Project Impact

Projected 40% reduction in booking processing time, 25% increase in customer retention through personalized offerings, and 35% improvement in inventory management efficiency across all distribution channels