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Development of Integrated Travel Booking Platform

elinext.com

Hospitality & leisure

Information technology

Business services

Current Challenges in Online Booking System

Fragmented booking processes, inconsistent user experience across devices, and limited integration with third-party travel services resulted in declining customer satisfaction and conversion rates.

About the Client

A technology-driven travel services provider offering digital solutions for booking and itinerary management

Key Project Goals

Create a unified booking platform with seamless cross-device functionality
Integrate real-time inventory and pricing data from multiple providers
Enhance user experience through personalized travel recommendations

Core System Functionalities

Multi-criteria search and filtering
Real-time availability and pricing updates
Secure payment gateway integration
Dynamic itinerary builder
Mobile-responsive interface

Technology Stack Preferences

React.js

Node.js

AWS Cloud Services

GraphQL

Third-Party System Integrations

Payment processors (Stripe/PayPal)
Global Distribution Systems (GDS)
Hotel/flight API providers
Customer Relationship Management (CRM) system

Performance and Security Requirements

99.9% system availability SLA
PCI-DSS compliance for payment processing
Horizontal scalability for peak travel seasons
Response time under 2 seconds for 95% of API calls

Expected Business Outcomes

Projected 40% increase in online conversion rates, 60% reduction in booking processing time, and 25% growth in customer retention through enhanced user experience and operational efficiency.