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Existing off-the-shelf system had limited features, complex interface, frequent update issues, high maintenance costs, poor user engagement, and communication difficulties with Australian-based provider. Required excessive training and failed to scale cost-effectively with growing user base.
British multinational groceries and general merchandise retailer, third-largest retailer globally by gross revenues
Projected 6-figure annual cost savings through reduced administrative overhead and training requirements. Enables efficient management of 37,000+ brand assets with 26,000+ monthly downloads. Provides scalable infrastructure to support future growth while maintaining brand consistency across digital channels.