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Legalis, with its numerous modules and configuration options, was exclusively sold through direct advisor consultations. This created dependency on human resources, limited scalability, and required a self-service solution that maintained user confidence while simplifying complex purchasing decisions for law firms.
A Polish publishing house operating since 1993, specializing in law, taxes, economics, and academic literature. Known for Legalis, a leading online legal information system with a comprehensive knowledge base.
Projected 40% reduction in sales cycle time through self-service adoption, 25% increase in small/medium law firm conversions due to simplified configuration, and 30% lower operational costs by reducing direct advisor involvement while maintaining customer satisfaction scores above 90% through embedded support features.