Development of an Automated Disability Insurance Management Platform

The client operates with outdated software systems that hinder process automation, resulting in manual, time-consuming sales workflows, inefficient customer data management, and limited scalability. They face difficulties in automating targeted outreach to policyholders, managing communication with agents, and providing consumers with an easy-to-use online quoting tool. Lock-in with a single vendor restricts flexibility and ownership over critical software components.

A mid-sized insurance brokerage specializing in disability insurance policies, seeking to modernize and automate sales and management processes to improve efficiency and scalability.

• Implement an integrated, web-based platform that automates the end-to-end process from quote generation to policy management.
• Enable consumers to independently explore, quote, and purchase disability coverage via accessible online tools.
• Automate communication workflows such as email outreach and customer engagement to increase operational efficiency.
• Provide agents and administrators with real-time lead tracking and policy management capabilities.
• Support scalability by onboarding multiple agency partners and serving thousands of users effectively.
• Reduce the average turnaround time for quotes from weeks to days.

• Customer-facing landing pages with insurance information and online quote calculators.
• Real-time disability coverage estimate generators.
• Automated email outreach and customer engagement workflows.
• Lead and pipeline management tools for agencies and agents.
• Backend policy administration with creation, tracking, and management of policies.
• Automated communication features for policy updates and client follow-ups.
• An admin interface for managing agency partners, user roles, and content.

• Customer relationship management (CRM) systems for lead tracking
• Email marketing and notification services
• Legacy policy databases or backend systems for policy management
• Third-party payment gateways for premium collection (if applicable)

• Scalability to support thousands of users and multiple agency partners
• High availability with 99.9% uptime
• Security measures ensuring data privacy and compliance with industry standards
• Fast response times with real-time calculations delivering quotes within seconds
• Robust data backup and disaster recovery protocols

The implementation of this automated disability insurance management platform aims to significantly enhance operational efficiency, reducing quote turnaround from weeks to days. It will enable consumers to independently research and purchase coverage, support hundreds of agency partners, and handle thousands of daily users, thereby increasing sales scalability and improving customer experience. The platform is expected to grow user engagement and pre-application submissions, leading to increased market capture and revenue growth.