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Development of a Unified Travel Booking Platform with Personalization Features

elinext.com

Travel

eCommerce

Information technology

Challenges in Fragmented Travel Booking Systems

The client faces operational inefficiencies and customer dissatisfaction due to disjointed booking systems, lack of personalized travel recommendations, and limited real-time inventory visibility across travel partners.

About the Client

A travel services provider specializing in creating customized travel experiences and booking solutions for global travelers.

Key Goals for Platform Modernization

Consolidate booking systems into a single unified platform
Implement AI-driven personalized travel recommendations
Enable real-time inventory synchronization with partners
Improve customer retention through enhanced user experience

Core System Functionality Requirements

User profile management with preference tracking
AI-powered recommendation engine
Multi-vendor booking engine with real-time pricing
Integrated payment gateway with fraud detection
Admin dashboard for inventory and partner management

Technology Stack Preferences

React.js for frontend

Node.js with Express for backend

MongoDB for personalized data storage

AWS cloud infrastructure

Critical System Integrations

Stripe payment gateway
Amadeus API for flight/hotel data
Google Maps API for location services
Twilio for SMS notifications

Non-Functional Requirements

99.9% system availability SLA
Support for 10,000 concurrent users
GDPR-compliant data protection
Response time under 2 seconds for 95% of requests

Expected Business Outcomes

Projected 40% reduction in booking processing time, 25% increase in customer retention through personalized offerings, and 30% operational cost savings from system consolidation.