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Development of a Travel Industry Digital Platform

elinext.com

Other industries

Hospitality & leisure

eCommerce

Challenges in Digital Transformation for Travel Services

The client faces outdated digital infrastructure, poor user experience across platforms, and fragmented integration with third-party booking systems, leading to customer dissatisfaction and operational inefficiencies.

About the Client

A travel services provider specializing in digital solutions for booking, itinerary management, and customer engagement.

Goals for Platform Modernization

Modernize the digital platform to enhance user experience
Integrate seamless booking and payment systems
Improve scalability to handle peak travel demand
Centralize customer data management for personalized services

Core Functional Requirements

Real-time flight/hotel booking engine
Personalized itinerary builder
Mobile-responsive design
Customer feedback and review system
Multi-language and multi-currency support

Technology Stack Preferences

React.js

Node.js

MongoDB

AWS Cloud Services

Critical System Integrations

Third-party API for flight/hotel data
Payment gateways (Stripe, PayPal)
CRM system (Salesforce)
Google Maps API for location services

Non-Functional Requirements

High availability (99.9% uptime)
Data encryption and GDPR compliance
Load balancing for peak traffic
Cross-browser compatibility

Expected Business Impact

The project will increase booking conversion rates by 30%, reduce customer service inquiries by 40%, and enable 24/7 scalable operations, positioning the client as a leader in digital travel solutions.