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Development of a Travel Industry Digital Platform

elinext.com

Hospitality & leisure

eCommerce

Information technology

Current System Inefficiencies

Legacy booking systems with poor user experience, fragmented data management, and limited integration capabilities with third-party travel services are causing customer dissatisfaction and operational inefficiencies.

About the Client

A travel technology company specializing in digital solutions for booking systems and customer experience optimization

Platform Modernization Goals

Implement a unified booking system with real-time availability
Enhance mobile and web user interfaces for improved customer engagement
Integrate with third-party travel APIs (flights, hotels, activities)
Establish scalable cloud infrastructure for global operations

Core Platform Capabilities

Real-time inventory management dashboard
Multi-provider rate comparison engine
Personalized travel itinerary builder
Integrated payment gateway with fraud detection
Mobile-responsive booking interface

Technology Stack Requirements

Cloud-native architecture (AWS/Azure)

React/Node.js frontend/backend

GraphQL API layer

NoSQL database (MongoDB/DynamoDB)

External System Connections

Global Distribution Systems (GDS)
Payment processors (Stripe/Adyen)
Customer Relationship Management (CRM) tools
Travel supplier APIs (Amadeus/Sabre)

Operational Requirements

99.99% system availability SLA
Sub-200ms API response times
PCI-DSS compliance
Auto-scaling for 10x traffic spikes during peak seasons

Business Value Projections

Anticipated 40% reduction in booking abandonment rates, 25% increase in cross-sell revenue through personalized recommendations, and 50% faster time-to-market for new travel product integrations.